Refund policy

 

Thank you for shopping at Bambukas!

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your item(s) within [number] days of the purchase date for a refund or exchange.    

Return Conditions:

• Items must be returned in their original condition, unworn, and undamaged.
• Sale items are final sale and cannot be returned or exchanged.
• Shipping and handling charges are non-refundable.

Initiating a Return: To initiate a return, please contact our customer support team at bambukas.give@gmail.com or text us at (619) 849-0175 within 14 days of receiving your order. Please provide your order number and reason for return.

Refunds: Once your returned item is received and inspected, we will process your refund. The refund will be credited to your original payment method within 10 business days.

Exchanges: If you would like to exchange an item, please contact our customer support team to initiate the exchange process. We will do our best to accommodate your request.

Shipping Costs: Customers are responsible for return shipping costs. We recommend using a trackable shipping service as we cannot be held responsible for lost or damaged returns.

By placing an order, you agree to the terms of our Return and Refund Policy. If you have any questions, please don't hesitate to contact us.